Privacy Policy
Legal disclaimer
Effective Date: October 2025
Last Updated: October 2025
Erawan Atelier Ltd. (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.erawanatelier.com or interact with us.
Information We Collect
-
Personal Data: Name, email, phone number, billing and shipping address, and payment information when you make a purchase or contact us.
-
Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
-
Communications: Messages or emails sent to us for support or inquiries.
How We Use Your Data
-
Process and deliver orders
-
Communicate order updates and customer service responses
-
Improve our website and customer experience
-
Comply with legal obligations (e.g., export documentation, customs requirements)
Sharing of Information
-
We do not sell your personal data.
-
We may share information with:
-
Payment processors to complete transactions
-
Logistics partners (e.g., FedEx) for shipping and delivery
-
Legal authorities when required by law
-
Data Retention
We retain personal data only as long as necessary for order fulfillment, accounting, and legal compliance.
Your Rights
Depending on your jurisdiction (EU, UK, etc.), you may have rights to access, correct, or delete your data. Contact: support@erawanatelier.com.
Cookies
We use cookies to improve functionality and analyze traffic. You can adjust cookie preferences in your browser settings.
Security
We use SSL encryption and secure data storage to protect your information. However, no online transmission is entirely secure.
Contact Us
For privacy inquiries, email: support@erawanatelier.com.