AFTER SALE
"Our partnership continues beyond production."
At ERAWAN, we believe that lasting partnerships are built on trust, transparency, and proximity. Our commitment does not end once your jewelry is delivered — it continues through every new collection and every refinement that follows.
With our production atelier in Bangkok and our partner atelier in Paris, we offer a seamless bridge between creation and communication. This dual presence ensures clarity at every stage — from post-production assistance and adjustments to the development of future lines, allowing you to work with confidence, wherever you are.
Our after-sales philosophy is simple: to stand beside you as a reliable, accessible, and transparent manufacturing partner, ensuring consistency, precision, and peace of mind long after the first delivery.
Post-Production Care & Maintenance
Every jewelry piece crafted at ERAWAN is designed for durability - but we understand that fine jewelry sometimes requires expert maintenance.We offer professional repair, resizing, and polishing services, executed by our trusted partners across the world. From ring adjustments to gemstone replacement, each task is handled with precision and confidentiality. For brands managing large inventories, we also provide inspection and maintenance programs, ensuring all items retain their original brilliance and finish before they reach retail or clients.
Re-Orders & Collection Continuity
Our digital archiving system securely stores all CAD files, molds, and technical specifications, enabling quick re-orders, adjustments, or the reproduction of specific models.This ensures complete design consistency across collections - whether you require one replacement piece or a full production repeat.
By maintaining detailed records of your materials, gemstone calibers, and plating formulas, we guarantee exact replication and color continuity across future collections.
Material Sourcing & Component Replacement
Thanks to our established network of gemstone and diamond suppliers, we assist clients in sourcing matching materials for re-production, repair, or collection expansion.Our in-house gem specialists can find identical color tones and diamond grades, maintaining the integrity of your original designs and ensuring a cohesive brand identity over time.
Design Updates & New Developments
As your collections evolve, our design and production teams remain available for ongoing collaboration. We help you update existing models, introduce new settings, or adapt designs to market trends - all while preserving your unique brand DNA.Clients working with ERAWAN enjoy the advantage of a long-term production partner who understands their brand history, creative direction, and technical requirements.
Client Support & Transparency
Our commitment to communication continues after every delivery. Your dedicated account manager and production coordinator remain available to assist with documentation, quality reports, and future planning.We believe that reliability is built on responsiveness - every inquiry is treated with the same priority as a new order.
At ERAWAN, after-sales service is not an additional feature - it is part of our promise.
We accompany you through every stage of your brand’s growth, ensuring that your creations remain as flawless in the future as the day they left our atelier.
